TERMS OF DELIVERY AND RETURNS

What types of delivery are available ?

You can choose from the following delivery options:

• UK Only: Next day DPD delivery. Free for orders over £85
• International: Colissimo International (rates vary by country)

Delivery charges will be specified on the www.pers-skincare.com website, including all taxes, during the Order process, and must be accepted by the Customer when the order is validated.

They will appear on a specific line, separate from the line specifying the price of the products.
It is expressly specified that the amount of delivery charges may vary according to the territory in which the Products are delivered, which the Customer expressly acknowledges and accepts.
Delivery times are indicated on the website and depend on the delivery method chosen by the Customer.

Orders placed before 1pm are dispatched within 24 hours (subject to availability, excluding Sundays, Mondays and public holidays). You can track your package at any time via the link sent to your e-mail address.

Can I have my order delivered to another country?

Here are the countries we deliver to by zone.

DELIVERY ZONES

Zone 1: Germany, Belgium, Netherlands, Luxembourg

Zone 2: United Kingdom*, Ireland, Italy, Spain (excluding specific territories), Portugal (excluding specific territories), Austria.

Zone 3: Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Sweden.

Zone 4: Greece, Iceland, Finland, Norway, Turkey, Maghreb, specific territories Spain & Portugal, Croatia, Malta , Romania and other Eastern European countries.

Zone 5: United States**, Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Viet Nam, India, Russia, Israel, India

Zone 6: Africa (excluding Maghreb), Middle East, Americas (excluding USA and Canada), other Asian countries, Oceania (excluding Australia).

What are the shipping methods and rates outside France?

Delivery charges will be specified on the Site, inclusive of all taxes, during the Order process and must be accepted by the Customer at the time the Order is validated.

They will appear on a specific line, separate from the line specifying the price of the Products.
It is expressly stated that the amount of delivery charges may vary depending on the territory to which the Products are delivered, which the Customer expressly acknowledges and accepts.
Delivery times are indicated on the Site and depend on the delivery method chosen by the Customer.

Pursuant to Article L. 216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the timeframes specified during the Product Order process and prior to the validation of said Order. Delivery times are also indicated in the Order confirmation e-mail sent to the customer.
Delivery times include the preparation and dispatch of the order, as well as the time required to deliver the Products to the point of delivery (the customer's postal address or delivery point).

In the absence of any indication on the Site of a delivery time for the Products, PERS undertakes to deliver them within a maximum period of 30 (thirty) days from the date of the Order confirmation e-mail sent to the customer by PERS. In this case, the Products in question shall be delivered within the period indicated on the Site and indicated at the time of the Order.
However, as PERS uses external service providers (carriers, postal services, etc.) to deliver the Products, PERS is entirely dependent on these third-party service providers. The delivery times indicated on the Site may therefore be affected by the service providers, and PERS shall not be held liable for any such delays in delivery and the consequences thereof.

When delivery is made against a signature, the latter shall serve as proof of proper receipt of the package. The transfer of risk and responsibility for the Products takes place upon receipt of the Products by the customer. From this date onwards, the Customer shall be solely and exclusively responsible for them, as well as for their use and any consequences that may arise therefrom. Consequently, the Customer undertakes to check, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. If this is not the case, the Customer undertakes to refuse to accept the Order and to sign any supporting documents. Any Order received against the Customer's signature shall be deemed to be in conformity, complete and in perfect condition at the time of delivery.

How can I track the delivery of my order?

Once your order has been dispatched, you will receive a dispatch confirmation e-mail from our customer service department, including the carrier tracking number.

If you have any difficulty, please contact customer service by e-mail: contact@pers-skincare.com

How do I change or add a delivery address?

Log in to your PERS customer account, then click on the "My account" icon in the top right-hand corner of the site.
Then click on "View addresses" under "Account details", then on "Edit" to modify your address, or on "Add a new address" to create a new one.
You can also choose to delete an address by clicking on "Delete".

Returns :

At PERS, we are committed to offering you a range of products formulated with reference ingredients and active ingredients, clinically tested and in quality packaging. We hope you enjoy your purchase.

However, if you wish to return your product, you have a period of 14 days after receipt to contact us by email at contact@pers-skincare.com and return your products.

Products must be returned in their original packaging, unopened and unused. We do not offer exchanges, only refunds (excluding shipping costs). You are responsible for return shipping costs.
Only products in perfect condition and suitable for resale may be returned: intact, complete products, packed in their original packaging and accompanied by any accessories and documentation. These conditions are cumulative and must be respected. We reserve the right to refuse a refund or replacement if inappropriate packaging has been used, or if the returned products are unsuitable for resale, or if the return of the product has caused damage to it.

If your product has a defect or has been delivered to you unusable, we advise you to contact our customer service for a quick and efficient handling of your problem. A photo proof must absolutely be sent to contact@pers-skincare.com or contact-uk@pers-skincare.com (UK only)